Privacy Policy

1. Introduction

NannyAndNuzzle (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Platform.

2. Information We Collect

2.1 Information You Provide

• Full name, email address, phone number
• Profile picture
• Home address (for service delivery)
• Payment information (processed securely, not stored by us)
• Government-issued ID (for Providers during verification)
• Professional licenses and certifications (for Providers)
• Background check information (for Providers, with consent)

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (approximate, for service matching)
• Cookies and similar tracking technologies

3. How We Use Your Information

• To create and manage your account
• To facilitate bookings and payments between Customers and Providers
• To verify Provider identities and qualifications
• To communicate about bookings, updates, and support
• To improve our Platform and user experience
• To comply with legal obligations
• To detect and prevent fraud

4. Legal Basis for Processing

We process your personal data based on: your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

5. Data Sharing & Disclosure

We may share your information with:

• Service Providers: To facilitate bookings (your name and address may be shared with the assigned Provider)
• Customers: Provider profiles and relevant service information
• Payment Processors: Stripe for secure payment processing
• Background Check Providers: For Provider verification (with consent)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal data.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Data may be retained after account closure for legal, accounting, and compliance purposes. Provider background check data is retained per applicable regulations.

7. Data Security

We implement appropriate technical and organizational measures including encryption, access controls, and regular security assessments. However, no electronic transmission is 100% secure. We encourage users to use strong passwords and secure their accounts.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@nannyandnuzzle.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal data we collect, the right to delete, and the right to opt-out of the sale of personal data (though we do not sell data).

10. Children's Privacy

Our Platform is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with data, please contact us.

11. International Data Transfers

Your data may be transferred and processed in the United States. We ensure appropriate safeguards for international transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy. We will notify you of material changes via email or Platform notification. Continued use constitutes acceptance.

13. Contact

For privacy-related inquiries: privacy@nannyandnuzzle.com